Question 1

What is JephAi?

Accepted Answer

JephAi is an AI-powered exam preparation platform for CFA and FRM candidates. We provide full study chapters with formula sheets aligned to the official programs, a question bank of exam-style practice questions, timed mock exams, Jeph, an AI tutor for clarifications, and analytics that help you focus on what matters most.

Question 2

Which exams does JephAi support?

Accepted Answer

Currently, JephAi supports CFA (Chartered Financial Analyst) Level I, II, and III, as well as FRM (Financial Risk Manager) Part I and II examinations. We are continuously expanding our coverage to include more finance certifications.

Question 3

Can I use JephAi on mobile devices?

Accepted Answer

Yes. JephAi is responsive and works on phones, tablets, and desktops. An internet connection is needed to study, take mock exams and sync your progress.

Question 4

What are the pricing plans?

Accepted Answer

We offer three monthly, cancel‑anytime plans: Basic, Premium, and Advanced. Basic includes the full question bank, 1 timed mock exam a month and analytics. Premium adds Study Materials and Notes, and 2 mock exams a month. Advanced adds Jeph, the AI tutor, and 3 mock exams a month.

Question 5

Do you offer free trials?

Accepted Answer

Yes. Every new account gets a free week: the first 2 chapters, their practice questions, a taster mock and Jeph (up to 5 questions a day), with notes and analytics. The rest of the course is listed so you can see what a plan unlocks. No card is needed. Before the week ends you choose the plan to keep, starting then or straight away, or pay once for your exam. If you don’t choose, nothing is charged.

Question 6

What is an exam pass?

Accepted Answer

An exam pass is one payment for one exam level instead of a monthly plan: €69 for Basic, €99 for Premium or €149 for Advanced. It gives you that plan until 7 days after your exam date, with no renewal. If you don’t pass, you can extend it once, free, to your next exam date for the same level.

Question 7

Can I get a refund?

Accepted Answer

The first payment of a new monthly subscription is refundable in full within 7 days of that payment; renewals are not refunded, but you can cancel anytime and keep access to the end of the month. An exam pass is not refundable once access has started, and comes with the free retake extension instead. Double charges and billing errors are always refunded. Request a refund from Billing; the full rules are on the Refund Policy page.

Question 8

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription at any time. You will continue to have access to your plan features until the end of your current billing period. No cancellation fees apply.

Question 9

Can I upgrade or downgrade my plan?

Accepted Answer

Yes. Choose another plan on the Pricing page. The change takes effect straight away, and the price difference for the rest of the billing period is added to, or credited on, your next invoice.

Question 10

How many practice questions are available?

Accepted Answer

Our database contains thousands of practice questions across exam levels. Access to mocks and features depends on your plan (see Pricing).

Question 11

Are the questions similar to the actual exam?

Accepted Answer

Yes, our questions are designed to closely mimic the actual CFA and FRM exam format, difficulty level, and content. Each question comes with a worked explanation, and you can report any question you think is wrong so we can review it.

Question 12

How does progress tracking work?

Accepted Answer

JephAi tracks your performance across all topics, question types, and difficulty levels. You can see your accuracy by topic weighted by the exam, your mock scores against the pass line, and the time you have spent studying.

Question 13

Do you provide study materials?

Accepted Answer

Yes, on the Premium and Advanced plans. Study Materials are full chapters aligned to the official CFA and FRM programs, each with a formula sheet, and you can keep your own notes alongside them. We are text-first and do not offer video courses.

Question 14

Do you offer video courses?

Accepted Answer

No. JephAi is text-first. We focus on full, exam-aligned study chapters with formula sheets, practice questions, mock exams and analytics.

Question 15

What browsers are supported?

Accepted Answer

JephAi works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version for the best experience.

Question 16

I forgot my password. How can I reset it?

Accepted Answer

Click on "Forgot Password" on the login page and enter your email address. You will receive a password reset link within a few minutes. Check your spam folder if you don't see it in your inbox.

Question 17

Can I sync my progress across multiple devices?

Accepted Answer

Yes, your progress is automatically synced across all devices when you log in to your account. You can start studying on your laptop and continue on your phone seamlessly.

Question 18

What if I encounter a technical issue?

Accepted Answer

If you experience any technical issues, please contact our support team at support@jeph.ai. We typically respond within 24 hours.

Question 19

Do you offer enterprise solutions?

Accepted Answer

If you want access for a group, such as a university class, a training provider or a team at work, contact us at support@jeph.ai and tell us how many people and which exams. We will reply with what we can offer.

Questions, answered.